News for 'Customer Service'

How Infosys Plans To Become AI-First Company

How Infosys Plans To Become AI-First Company

Rediff.com1 Jul 2025

'We have been following the micro-change philosophy, where every six weeks we implement these AI features into our internal systems, products, platforms and then release it to our employees.'

Capgemini to buy WNS for $3.3 bn in AI boost

Capgemini to buy WNS for $3.3 bn in AI boost

Rediff.com8 Jul 2025

French information technology (IT) and consulting services major Capgemini on Monday said it would acquire Mumbai-headquartered WNS for $3.3 billion in cash. This could be one of the largest merger & acquisition deals in the IT services and business process management sector.

Kia tops Fada customer index in mass-mkt space

Kia tops Fada customer index in mass-mkt space

Rediff.com4 Sep 2024

South Korean carmaker Kia was on Tuesday declared the top mass-market performer in the overall customer experience index (CEI), an annual survey done by the Federation of Automobile Dealers Associations (Fada) to assess and quantify customer experience across 97 parameters related to sales, product, and after-sales quality. Fada conducted this survey in collaboration with consulting firm Frost & Sullivan, with a sample size of 8,685 respondents.

Mahindra e-SUVs Can Now Drive Upto 500 km On Single Charge

Mahindra e-SUVs Can Now Drive Upto 500 km On Single Charge

Rediff.com11 Jul 2025

Customers who have already booked earlier variants will also have the option to upgrade to the 79 kWh battery version.

India, UK to sign trade pact on July 24; Goyal to accompany PM Modi

India, UK to sign trade pact on July 24; Goyal to accompany PM Modi

Rediff.com22 Jul 2025

Commerce and Industry Minister Piyush Goyal will accompany Prime Minister Narendra Modi to London for the signing of the free trade agreement between India and the UK on July 24, an official said on Monday. The two countries announced the conclusion of the negotiations for the trade agreement on May 6.

Chhattisgarh man gets surprise calls from Kohli, ABD

Chhattisgarh man gets surprise calls from Kohli, ABD

Rediff.com10 Aug 2025

The tryst with instant fame began on June 28 when Manish, son of farmer Gajendra Bisi, purchased a new Jio SIM from a mobile shop in Deobhog, around 8 kilometres from his village.

'India-China Won't Go Back To What It Was'

'India-China Won't Go Back To What It Was'

Rediff.com4 Sep 2025

'What's currently underway is not a 'reset'.' 'What needs to be arrived at is a new balance.'

Top Competitive Exams After Class 12

Top Competitive Exams After Class 12

Rediff.com18 Aug 2025

rediffGURU Nayagam PP, career counsellor and the founder of EduJob360, counsels students and aspiring professionals about how they can make the right career decision.

How To Apply For The SBI Bank Clerk Exam

How To Apply For The SBI Bank Clerk Exam

Rediff.com7 Aug 2025

The last date to submit your application for the SBI Bank Clerk Examination for Junior Associates is August 26.

How India, UK will benefit from the free trade deal

How India, UK will benefit from the free trade deal

Rediff.com24 Jul 2025

India on Thursday signed a free trade agreement, officially dubbed as the Comprehensive Economic and Trade Agreement (CETA), with the UK - its 16th trade pact so far - as the country aims to boost bilateral trade and investments.

Would you buy Starlink plans at 3K-4.2K/month?

Would you buy Starlink plans at 3K-4.2K/month?

Rediff.com10 Jun 2025

The company had announced similar pricing for Sri Lanka, where its application was in advanced stages of regulatory clearance.

AI, ML tools used by brokers may come under Sebi lens

AI, ML tools used by brokers may come under Sebi lens

Rediff.com23 Jun 2025

The proposed guidelines cover several key parameters, including governance, investor protection, disclosure, testing frameworks, fairness and bias, and data privacy and cybersecurity measures.

Do Your Knees Hurt While Walking/Running?

Do Your Knees Hurt While Walking/Running?

Rediff.com7 Aug 2025

rediffGURU Rebecca Pinto, a physiotherapist, nutritionist and founder of Dr Rebecca's Physiotherapy, offers practical advice on how to lead a healthy, pain-free life.

'Nothing As Heartbreaking As This'

'Nothing As Heartbreaking As This'

Rediff.com17 Jun 2025

'We consider everyone who lost someone in this tragedy as part of our family -- now and forever.'

Sorry, but UAE is not granting lifetime golden visas

Sorry, but UAE is not granting lifetime golden visas

Rediff.com9 Jul 2025

The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) has denied the accuracy of reports circulated by local and international media outlets and websites regarding the United Arab Emirates granting lifetime golden visas to certain nationalities.

No mechanical or maintenance issue in crash report: AI CEO

No mechanical or maintenance issue in crash report: AI CEO

Rediff.com14 Jul 2025

Air India CEO Campbell Wilson addresses the preliminary report on the Ahmedabad plane crash, stating no mechanical or maintenance issues were found with the aircraft. He urges against premature conclusions as the investigation continues.

How To Monsoon-Proof Your Car Ride

How To Monsoon-Proof Your Car Ride

Rediff.com13 Jun 2025

Even if you have a comprehensive motor insurance policy, it may not provide sufficient protection against monsoon-related risks.

Spot the Scam Before It Spots You!

Spot the Scam Before It Spots You!

Rediff.com8 Jul 2025

Fraudsters lure individuals with false promises of recovering bonuses or maturity proceeds from lapsed policies.

'My Job Is To Be A Facilitator'

'My Job Is To Be A Facilitator'

Rediff.com23 Jun 2025

'My job is to provide people with a bouquet of options they can choose from.'

Flipkart CEO Krishnamurthy signals strong growth amid India IPO plans

Flipkart CEO Krishnamurthy signals strong growth amid India IPO plans

Rediff.com27 May 2025

Flipkart Group Chief Executive Kalyan Krishnamurthy on Monday said the firm was advancing preparations for a potential initial public offering (IPO) in India, which included shifting its holding company to India from Singapore. Speaking at an internal town hall, Krishnamurthy said the company's leadership structure is strengthening and that the steps toward relocating Flipkart's legal base to India are progressing as planned, according to people familiar with the matter.

Amazon to invest Rs 2,000 cr in India to expand logistics, improve safety

Amazon to invest Rs 2,000 cr in India to expand logistics, improve safety

Rediff.com20 Jun 2025

Amazon will invest more than Rs 2,000 crore (about $233 million) in India in 2025 as it strengthens its logistics and safety standards, said the ecommerce company on Thursday.

Telcos seek easing of 'stringent quality of service' norms

Telcos seek easing of 'stringent quality of service' norms

Rediff.com10 Jan 2025

Continuing to push back against the stringent quality of service (QoS) norms brought in by the Telecom Regulatory Authority of India (Trai), telcos have informed the Department of Telecommunications (DoT) that collection and submission of monthly and site-to-cell-level data should be eased, officials and industry sources said. In place since October last year, the QoS norms call for data for network availability, call drop, voice packet drop rate in uplink and downlink, among other parameters, to be collected at the cell level.

Trai issues norms for better customer services

Trai issues norms for better customer services

Rediff.com6 Jan 2012

It has mandated all operators to set up a complaint centre.

Probe report flags no maintenance issues: Air India CEO

Probe report flags no maintenance issues: Air India CEO

Rediff.com14 Jul 2025

Air India's CEO defends the fitness of pilots and aircraft after a preliminary report into the crash of flight AI171 raised questions. He urged against premature conclusions as the investigation continues.

We Will Defer To AAIB: Boeing

We Will Defer To AAIB: Boeing

Rediff.com12 Jul 2025

Aircraft manufacturer Boeing on Saturday said it continues to support the ongoing investigation into the Air India Flight AI171 crash, hours after the Aircraft Accident Investigation Bureau (AAIB) released its preliminary report on the incident that occurred in Ahmedabad.

Kotak Bank barred from onboarding customers online, issuing fresh credit cards

Kotak Bank barred from onboarding customers online, issuing fresh credit cards

Rediff.com24 Apr 2024

Cracking down on repeated non-compliance of IT norms, the RBI on Wednesday barred Kotak Mahindra Bank from onboarding new customers through its online and mobile banking channels and issuing fresh credit cards with immediate effect after the regulator found "serious deficiencies" in the lender's IT risk management. These actions, the RBI said, are necessitated based on significant concerns arising out of Reserve Bank's IT examination of the bank for the years 2022 and 2023 and the continued failure on part of the bank to address these concerns in a comprehensive and timely manner.

'Sensex Is Barometer Of Economy And Capital Markets'

'Sensex Is Barometer Of Economy And Capital Markets'

Rediff.com18 Jul 2025

'BSE has facilitated nearly Rs 35 trillion in capital raising across multiple segments.'

Why NRIs are holding back on market bets

Why NRIs are holding back on market bets

Rediff.com23 Jul 2025

Non-resident Indians (NRIs) haven't gone big on the Indian stock market story despite the post-pandemic boom. While domestic participation through mutual funds (MFs) and dematerialised accounts has soared, NRI participation figures show limited signs of a similar rise.

Chhonzin Angmo Creates History On Everest

Chhonzin Angmo Creates History On Everest

Rediff.com27 May 2025

Chhonzin Angmo became the first visually-impaired woman from India to plant the Tricolour on Earth's highest mountain.

Axiom-4 mission hits another delay as NASA examines leak at ISS

Axiom-4 mission hits another delay as NASA examines leak at ISS

Rediff.com13 Jun 2025

On Thursday, NASA announced that it was working with Roscosmos to understand a new pressure signature, after the recent post-repair effort in the aft-most segment of the International Space Station's Zvezda service module.

'Future Generali always wanted to outgrow the industry'

'Future Generali always wanted to outgrow the industry'

Rediff.com12 Jul 2025

'This will be our first large-size bank partner, and hence, the partnership will be a game-changer for us.'

'We're the largest gig worker employer in country'

'We're the largest gig worker employer in country'

Rediff.com25 Jun 2025

'Today, we have 2 million active drivers earning through our platform every month.'

Time India Learnt From China Playbook

Time India Learnt From China Playbook

Rediff.com20 Aug 2025

If India caves in to US pressure as Trump hopes it will, he will further try to blackmail it into submission, points out Ramesh Menon.

Starlink deal: What it actually means for Airtel, RIL

Starlink deal: What it actually means for Airtel, RIL

Rediff.com14 Mar 2025

India's biggest telecom players, Bharti Airtel and Reliance Industries-backed Jio Platforms, will soon bring billionaire Elon Musk-led SpaceX's Starlink satellite services to India. According to analysts, the move could boost India's tele density, especially in the rural areas, and may be an opportunity for investors to add the two stocks on dips for long-term gains

Space Economy Takes Off in Andhra Pradesh

Space Economy Takes Off in Andhra Pradesh

Rediff.com23 Jul 2025

Andhra Pradesh will establish two expansive integrated space cities in Lepakshi and Tirupati, spanning around 33,000 acres.

How AI Is Transforming Travel

How AI Is Transforming Travel

Rediff.com29 May 2025

As many as 94 per cent of travel and tourism industry leaders consider AI to be critical to their business.

Healthy balance sheets augur well for economy: RBI Governor Sanjay Malhotra

Healthy balance sheets augur well for economy: RBI Governor Sanjay Malhotra

Rediff.com1 Jul 2025

Large tariffs by the United States administration and elevated geopolitical risk have increased near-term global financial stability risks, and along with weather events pose downside risks to domestic growth, Reserve Bank of India (RBI) Governor Sanjay Malhotra said in the foreword to the Financial Stability Report released on Monday.

All Aboard! Louis Vuitton Sets Sail In Shanghai

All Aboard! Louis Vuitton Sets Sail In Shanghai

Rediff.com30 Jun 2025

Located in the heart of Shanghai, in the HKRI Taikoo Hui complex on Nanjing West road, the gleaming ship-shaped Louis Vuitton store, The Louis, stands as a 30-metre high tribute to the city's maritime identity.

'We Were There At Every Crew Funeral': AI CEO

'We Were There At Every Crew Funeral': AI CEO

Rediff.com21 Jun 2025

'We will continue supporting those affected long after the work in Ahmedabad is done.'

PayPal receives RBI nod to operate as cross-border payment aggregator

PayPal receives RBI nod to operate as cross-border payment aggregator

Rediff.com28 May 2025

PayPal Payments Pvt Ltd (PayPal), the Indian subsidiary of PayPal Holdings Inc, has received in-principle approval from the Reserve Bank of India (RBI) to operate as a Payment Aggregatorross Borderxports (PA-CB-E). This marks a key milestone in PayPal's operations in India and its continued support for Indian small businesses, enabling secure cross-border payments to approximately 200 markets, the company said in a statement.